The Help Desk Technician III is responsible for providing triage technical support to all WellSky teammates. Provides support to end users on a variety of issues including hardware, software, desktop applications, and networks. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and help desk ticket requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

A day in the life!

You will be responsible for the following:

• Conducting troubleshooting and resolution of end user support issues
• Providing end user desktop and application support
• Performing necessary troubleshooting steps to resolve problem or determine appropriate fix
• Creating trouble tickets using appropriate trouble ticketing system
• Completing all onboarding/offboarding tasks, including new hire setups, installing desktop hardware and software, personal and network printer hardware, and setup and configuring VoIP and other Enterprise Solutions as needed
• Ensuring all system and account access is disabled when employment terminates in a timely manner
• Processing returned equipment to prepare for proper disposal or redeployment
• Performing internal IT audits as necessary
• Performing server administration tasks as needed
• Performing security reviews and tasks as needed
• Performing other job duties as assigned

Do you have what it takes?

Required Qualifications:

• Minimum 2-4 years related work experience

Do you stand above the rest?

Preferred Qualifications:

• Associate's degree in IT or applicable IT experience in lieu of degree
• A+, N+, or Security+ certification
• Current Microsoft Certified Professional (MCP) certification
• Familiarity with Voice over IP Phone systems and deployments
• Office 365 Administration
• Familiarity with Salesforce ticketing system
• Understanding of Microsoft security patches and process for applying them

#LI-AH1

#LI-Hybrid

Additional job expectations applicable to this position include:

• Willingness to work additional or irregular hours as needed
• Working in accordance with corporate and organizational security policies and procedures
• Performing other responsibilities as assigned

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year