Consumers Credit Union (CCU) is recruiting to fill a Director Real Estate Service & Delivery position! This is a fantastic opportunity to make a big impact on mortgage lending for one of Illinois' top-rated credit unions and a certified Great Place to Work!

This role reports directly to the VP of Mortgage Lending and will be responsible for oversight, continuous improvement, and optimization of: real estate post-closing functions, compliance, secondary pricing and rate setting strategies, quality control and origination system administration. Oversight of our total managed servicing for both first mortgages and home equity loans also falls under this role.

Location: This is a hybrid / flex position based in Northern Illinois. 2-3 days/week onsite at our Lake Forest corporate office; remaining days are work from home. Local Northern IL/Southeast WI candidates only!

Major Duties and Responsibilities

• Maximizes efficiencies and focuses on promoting the design, ongoing development, and performance of the mortgage LOS, POS software, system integrations, and reporting needs.
• Partners with end users of the LOS to identify gaps and opportunities to improve system utilization and ease of use for internal and external end users.
• Partners with System Admin to ensure smooth implementation of LOS software updates, and proactively communicates the updates and releases to internal end users.
• Creates and monitors the servicing oversight plan that supports the servicing of first mortgage and home equity loans that have been sold into the secondary market or held as a portfolio loan.
• Monitors portfolio balances and oversight of CCU's total managed servicing with our Collections and Finance teams to ensure portfolio growth, credit risk, delinquency, and losses continue to meet credit union goals.
• Coordinates and communicates with our sub-servicer, product manager, and sales team to uncover referral/renewal/refinance/modification and retention opportunities.
• Manages the quality control process and any internal audit reviews and findings. Identifies audit trends and works with affected teams to correct findings, including process changes and retesting.
• Guides employees as they research compliance and determine ways to implement regulatory changes. Reviews compliance findings from audit, solicits responses from management, and maintains a library of reports as required.
• Responsible for departmental compliance with internal and external regulatory, procedural, and policy requirements. Assists in coordinating and managing the internal and external audits, exams, and related matters like HMDA reporting.
• Responsible for margin management, asset sales, and pipeline hedging. Evaluates, sets, and maintains pricing strategies for mortgage loans within the pipeline for the Secondary Market and/or Portfolio including taking down coverage with secondary market investors in a manner that meets the pricing objectives to obtain desired metrics.
• Manages operational Lock Desk functions including rate locks, relocks, profile changes, renegotiations, extensions, exception pricing requests, need for lock & shop options, and any other rate and pipeline flexibilities to be considered.
• Orchestrates the pace and process of change to maintain operating effectiveness; assigns clear accountability backed by appropriate authority.
• Plans, oversees, and leads the work of the team to meet functional and individual operational objectives and goals. Coaches, mentors, and develops staff, including overseeing new employee onboarding and providing career development planning and opportunities. Responsible for staffing decisions and performance management of team.

Qualifications:

• Bachelor's Degree in Business, Finance, or related.

• 10+ Years' Experience in Mortgage Lending with direct management over a mix of areas and responsibilities.
• The level of candidate we are seeking to be successful in this role will have 5+ Years' experience in Secondary/Lock Desk Management, Servicing/Post-Closing Management, Mortgage LOS Optimization, and People Management experience.
• High level knowledge of industry products, policies, and procedures, underwriting requirements, conventional and government loan requirements, operations, and compliance requirements.

• Demonstrated ability to collaborate effectively with others, directly and indirectly, influencing positive outcomes.
• Strong track record of implementing change and leading through it.

With CCU you'll enjoy:

A stable, growing, well-managed company with a bright future. A sincere commitment to our core values: Be Helpful, Act with Integrity, Be Transparent, Keep it Simple, Be Positive, Embrace Inclusion and Diversity. A belief in developing our employees to their fullest potential. And total rewards that include competitive pay and other benefits:

• FREE: basic life insurance, short-term and long-term disability insurance, employee-only fitness center.
• Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, student loan assistance, paid parental leave, and more.
• Generous Paid Time Off (accrue up to 4 weeks during your first year!) + 11 company paid holidays + CCYou Day - a paid day off for you to focus on your wellbeing.

More about CCU:

We're Consumers Credit Union (CCU) and we're The People in Your Corner.

We're a financial institution just like a bank, except not exactly. Banks have customers, but because we're a not-for-profit, member-owned credit union, we have members. And because we're not a bank, we don't drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion - and we always put our members first.

In fact, we serve over 200,000 members and have over $3 billion in assets. We employ nearly 500 people in the Chicago area and have 14 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we've been around for over 90 years, we're just getting started!

Equal Opportunity Employer:

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.