Location:

• Under the supervision of the department manager, this position is primarily responsible for accurate and timely reporting and remitting as dictated by the related servicing agreements for the assigned contracts.

• Monitor the movement of funds to the correct PI/TI accounts via wire/book transfers, and process the remittance of principal, interest and other funds due to investors.
• Timely and accurately reconcile custodial bank accounts and clear outstanding items as required (daily/weekly/monthly)
• Understand and properly utilize current data reporting system(s) (RECWEB)
• Accurately gather, validate and deliver monthly files and reports to the trustee or owners/investors according to contractual obligations (i.e. CMSA standards or other reporting requirements).
• Calculate, verify/validate any and all fees and other critical amounts (i.e. disposition, workout, interest excess/shortage, Realized Losses, Appraisal Reductions Amounts (ARA) and Appraisal Subordinate Entitlement Reductions (ASERs), etc.) for inclusion in monthly reporting to trustees or owners.
• Utilize the Loan Servicing System, Hogan/View Direct image System and/or other forms of reconciliation to insure accurate balances for an assigned number of custodial or operational accounts.
• Review, comprehend and interpret assigned servicing agreements (master and primary) to determine setup of specific portfolio reporting and remittance requirements.
• Interact proactively and professionally with internal departments regarding items such as special servicing, payoffs, financial performance, and investor inquiries in addition to external parties regarding remittance amounts and classification of applied payments.
• Reconcile, accrue, and collect, as applicable, funds related to advancing transactions. Additionally, monitor/reconcile advance levels to minimize/eliminate company/investor risk.
• Review and communicate recommendations for new contract setup information, including Loan Servicing Investor Setup, Collection Account Setup, and RECWeb Investor Summary Setup.
• Assist Loan Accounting in investigating variance elements related to cash elements identified through the reconciliation process.
• Ensure servicing fees are accruing correctly, delinquent reports are correct, special servicing coding is accurate on reports, modification information, etc.
• Communicate with investors regarding remittance amounts and assist in drafting responses from questions of external parties related to portfolio or individual loan performance

• Coordinate work activities with Loan Servicing and Corporate Accounting staff as necessary
• Participate in team development and team building as well as community involvement.

• Bachelor's Degree in Accounting, Finance or related business field and/or comparable work experience
• Detail-oriented to effectively understand and be held accountable for understanding the impact risk can have on our business, profitability, assets and reputation.
• High Degree of written and verbal communication skills, as well as a high degree of analytical skills
• High Degree of organizational skills, efficiently handling multiple tasks and deadlines

• One Year or more of experience in commercial mortgage loan servicing, accounting or loan operations
• Working Knowledge of CMSA & Agency Reporting
• Working knowledge of Strategy loan servicing system
• Understand the value of Excellent Customer Service and ability to demonstrate a commitment to client satisfaction for internal/external clients while balancing organizational profitability

• Strong PC Skills, including a demonstrated proficiency in the use of Microsoft Word, Excel and Outlook email software.
• Team oriented and flexible
• Ability to work independently and take ownership of your personal development plan
• Be knowledgeable about the financial services industry and Key's competition
• Ability to work independently with minimal supervision - Apply judgment within established guidelines to resolve client issues and needs; escalate issues to your manager when appropriate.

• Personal Laptop Computer with Dual Monitors
• Standard office equipment (fax machine, phone, calculator, copier)

• On-the-Job as required
• Various corporate and departmental training programs required and offered - 40 hrs minimum required annually.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .