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Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!
The Senior Manager, Accounts Receivable (AR) & Collections will be a key leadership position within Order to Cash (OTC) Magenta Shared Services reporting to the OTC Value Stream Lead, and will initially assist in implementing new areas within the Finance, Procurement & Supply Chain (FP&SC) Magenta Services group to develop continuous process improvements, procedure documentation, and reports to achieve industry best practices.
This position will manage and be responsible for:
*Accounts Receivable and collections support functions, account receivable management and reporting within Magenta Shared Services including management of the offshore team(s) and their performance.
*Providing guidance to leadership on portfolio trends and operational drivers behind payment behaviors.
*AR and Collections strategies, providing guidance and input into AR policies to resolve any billing disputes, provide reconciliations on accounts, implement payment arrangements, and manage escalations.
*Advising teams on strategy, approach, and solving complex escalations completed by the team.
*AR related systems projects and continuous improvement.
*Selecting and hiring employees for the above mentioned, as well as training and evaluating employees to enhance their performance, development and work product. The Senior Manager also addresses performance issues and makes recommendations for personnel actions.
This position also acts as an SMR; providing final level review of collections-related work completed by the team. Familiar with using SAP/ERP and partnering with Infosys preferred.
This position must have a strong blend of analytical skills, presentation skills, project management, and ability to develop strong partnership/relationships with key business partners, and is expected to effectively communicate with senior leadership and participate at a senior leadership level within the department.
Job Responsibilities:
- Develop strategies for collection of past due customer payments through reciprocal relationships with all levels of leadership and support teams. Provides partnerships across the TFB sales and sales operations organizations
- Provides leadership and management to team to get results. Provides customer satisfaction through effective coaching and resolution of customer inquiries and billing disputes. Facilitates effective and supportive team relationships. Resolves operational and interdepartmental problems quickly.
- Communicates business strategies and results to team, empowering them to resolve customer issues. Provides timely feedback to the management team on customer trends, issues, and needs.
- Ensures quality and volume KPIs are maintained, team training and department documentation are adequate and current.
- Manages projects for the team, ensuring coordination with other teams, timely completion, and prioritization.
- Also responsible for other Duties/Projects as assigned by business management as needed.
Education:
- Bachelor's Degree Management or related field (Required)
Work Experience:
- 7-10 years Customer Service Experience (Required)
- 7-10 years Accounts Receivable Experience (Required)
- 4-7 years People Management Experience (Required)
Knowledge, Skills and Abilities:
- Self-motivated, driven, results oriented (Required)
- Ability to foster relationships with cross-functional partners and internal stakeholders (Required)
- Strong verbal and written communication skills (Required)
- Strong presentation and reporting competence (Required)
#LI-Hybrid
#LI-Corporate
* At least 18 years of age
* Legally authorized to work in the United States
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offeringmedical, dental and vision insurance, a flexible spending account, 401(k), employee stockgrants, employee stock purchaseplan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about2.5 weeks for new part-timeemployees annually - paid parental and family leave,family building benefits, back-up care, enhanced family support, childcare subsidy,tuitionassistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits,check out.
Never stop growing!
T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
EOE Statement
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.