Senior Branch Manager | Carolinas
Charlotte, NC  / Atlanta, GA  / Raleigh, NC  / Dallas, TX  / Los Angeles, CA ...View All
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Job Description
ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM's comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes - from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.
Job Title
Senior Branch Manager | Carolinas
Bachelor's Degree
Career Level
Senior Manager
Administration, Operations
Job Type/ FLSA Status
Salaried Exempt
Travel Required
Shift Type
Job Description


Charlotte, NC (Preferred)


Relocation Assistance Provided

An ABM Janitorial Services Senior Branch Manager is responsible for the growth, operational and financial success of his/her branch and corresponding geographic region. They must drive growth and success while leading a diverse team. They must engage in regular client interaction, develop internal and external relationships, deliver financial goals, manage, and forecast an accurate budget, manage vendors, interface with senior leadership and work to continuously develop operational team members.

Client Relations:
* Maintain constant communication with clients to ensure consistent and satisfactory service.
* Entertain clients and prospective clients.
* Find leads from existing clients.
* Be proactive in addressing issues before client complaints.
* Respond to customer inquiries and resolve complaints.
* Ensure quality services are provided in accordance with account requirements.
* Visit client accounts and establish customer inspection and visitation schedules.
* Maintain effective and robust quality assurance programs.
* Identify and correct problems pertaining to productivity and efficiency.
* Promote a culture of individual client service depending on needs.

Employee Relations and Supervision:
* Manage employee performance for the growth of the branch.
* Create a team-oriented environment where employees can learn and succeed.
* Create positive employee morale within your branch.
* Demonstrate solid leadership skills.
* Ensure branch employees understand their responsibilities and are properly trained.
* Regularly review employee performance and address performance issues.
* Provide support and leadership in special projects/initiatives, as directed by regional, division, or corporate-level management.
* Ensure that all audits, including financial, HR, Safety, and Risk Management audits, achieve satisfactory results. Investigate and correct issues identified in audits.
* Understand applicable union contracts and develop an effective working relationship with local labor unions.
* Drive a diverse team with multiple disciplines for business success.

Sales and Marketing:
* Advise sales team on leads and industry trends in the area.
* Meet branch sales objectives by partnering with the sales team in efforts to develop new business and other opportunities.
* Develop and maintain solid relationships with clients and become the face of the organization in the local marketplace.
* Establish a business relationship with potential customers.
* Understand customer requirements and offer ABM services to meet their needs.
* Oversee new account bidding process and maintain all customer contact specifications.
* Promote the development of Tag or Casual sales to increase branch profitability.
* Develop a branch business plan which defines how the branch will achieve its operational and financial goals and addresses planned marketing, sales, and prospecting activities. Monitor progress toward branch business objectives.
* Participate in local trade organizations to promote ABM Janitorial Services.

* Working with Staff Accountants
* Responsible for all financial aspects of branch operations, including budgeting, labor review, billing, receivables, and payables.
* Responsible for the completion of the annual budget.
* Responsible for keeping revenue and costs within this budget.
* Must be able to forecast future performance against the annual budget.
* Ensure accurate billing and assist in the collection of overdue accounts.
* Ability to understand profit and loss statements.
* Control labor expenses. Direct the purchasing and inventory management of supplies.

* Responsible for the operational and financial success of an ABM branch and Districts as assigned.
* Is accountable for meeting financial objectives by controlling expenses, expanding billable services to current customers, and attracting new customers.

Minimum Requirements

* Bachelor's degree and five years of industry experience.
* Management of 20 or more employees
* Financial responsibility for a defined growth market
* A passion for serving others and helping others to succeed.
* Excellent personal organization skills.
* Excellent follow-up and an eye for detail.
* Flexibility to respond to urgent client requests on evenings and weekends when necessary.
* Technical savvy and ability to use MS Office Suite, Smart Phones, Internet, and other job-related applications.
* Excellent verbal and written business communication skills.
* Business savvy and financial accountability.
* Strong moral integrity.

The Company may require that the successful candidate hired for this position be fully-vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions.

Charlotte, NC 28206 US (Primary)
ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)
California Consumers Notice

ABM is an Equal Employment Opportunity/Affirmative Action Employer (Minority/Female/Veteran/Disability/Gender Identity/Sexual Orientation)


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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